Terms of Service

Last updated: September 14, 2026

These Terms of Service (“Terms”) govern your access to and use of the website polium.co (the “Site”) and any marketing, strategy, content, and creative services provided by Polium (“Polium”, “we”, “us”, or “our”). By using the Site or engaging our services, you agree to these Terms.

1. About us

Polium is a marketing agency providing strategy, content, creative production, social media management, community growth, influencer campaigns, and PR services. For the purposes of these Terms, “Polium” refers to the entity or individual contracting with you as identified in your order form, proposal, or invoice.

2. Services

The specific services, deliverables, timelines, and fees applicable to your engagement are set out in the proposal, order form, subscription plan, or statement of work agreed between you and us (the “Agreement”). Where these Terms conflict with a signed Agreement, the signed Agreement takes precedence for that engagement.

3. Subscriptions, pause and cancellation

Subscription plans are billed on a recurring basis (monthly or yearly) in advance. Unless otherwise agreed in writing:

• Subscriptions renew automatically at the end of each billing period.
• You may pause your subscription if your plan allows it, subject to the minimum pause duration stated in your plan.
• You may cancel your subscription at any time before the next billing period starts. Cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable.

4. One-off projects

For fixed-scope projects, work begins after we receive your brief, the agreed deposit (if any), and written confirmation of the scope. Estimated timelines start from the moment we have received all materials and access reasonably required to start work. Changes to the agreed scope may require a revised quote.

5. Payment

Fees are stated in your Agreement and are exclusive of taxes unless stated otherwise. We accept the payment methods listed in your order form or invoice. Invoices are due by the date stated on the invoice. We may pause work or suspend deliverables on engagements with overdue amounts.

6. Client responsibilities

You agree to provide timely feedback, brand materials, access, and approvals reasonably needed for us to deliver the services. You confirm that any materials you supply to us (including trademarks, copy, images, and product claims) do not infringe the rights of any third party and that you have the right to use and allow us to use them.

7. Intellectual property

Upon full payment for the applicable deliverables, you own the final approved deliverables created specifically for you under the engagement. We retain ownership of pre-existing tools, templates, frameworks, and know-how used to produce them. Unless you ask us otherwise in writing, we may reference the work we did for you in our portfolio, website, and case studies.

8. Confidentiality

Each party will keep confidential information received from the other party in connection with the engagement confidential and use it only to perform the services, except where disclosure is required by law.

9. No guarantee of results

We use reasonable skill and care in delivering the services. Marketing outcomes depend on many factors outside our control, so any figures, targets, or examples presented by us are estimates and not a guarantee of specific results.

10. Limitation of liability

To the maximum extent permitted by law, Polium will not be liable for indirect, incidental, special, or consequential damages, including lost profits, revenue, or data. Our total liability for any claim arising out of or relating to the services is limited to the fees you paid to us for the engagement out of which the claim arose in the three months preceding the claim.

11. Third-party platforms

Our work may involve third-party platforms (for example social networks, advertising platforms, and analytics tools). Your use of those platforms is governed by their own terms, and we are not responsible for their availability, policies, or actions.

12. Termination

Either party may terminate an engagement for material breach that remains uncured 14 days after written notice. On termination, you will pay for services performed and approved expenses up to the termination date, and we will deliver completed work paid for up to that date.

13. Changes to these Terms

We may update these Terms from time to time. The version published on this page with the “Last updated” date above is the version that applies to use of the Site. For ongoing engagements, the Terms agreed at the start of the engagement continue to apply until the engagement ends.

14. Governing law

These Terms are governed by the laws applicable to Polium as identified in your Agreement, without regard to conflict-of-law rules. The courts of that jurisdiction have exclusive jurisdiction over any dispute arising from these Terms, unless mandatory consumer protection law gives you the right to bring a claim locally.

15. Contact

Questions about these Terms? Contact us at info@polium.co.